ÖĞÎÄ
Home
Awards Process
Evaluation Criteria
Panel Judges
Awards Application
News Release
Previous Awards Winners
Supporting Organizations
Awards Guidebook
Contact Us
Evaluation Criteria

The Effective Experience Framework

¡°An effective framework helps you to focus on the essentials and set priorities.¡±


The skeleton of the Effective Experience Framework is based on the four core elements of the Branded CEM Method9¡ª X-VOC10, X-MOT11, X-Anchoring12 and X-Effectiveness13¡ªit provides a management framework with four modules in 12 components for the creation, delivery and assessment of effective customer experience.

Effective Experience Framework¡ªFour Modules in 12 Components
 

A Closed-loop Management System. Customer experience management is a journey, not a destination¡ªit starts from understanding customers to formulating an effective experience STRATEGY to allocating resources at TOUCH-POINTS to delivering results¡ªthe feedback and outcomes of EXECUTION will be routed back to VOC for continuous improvement and development.

 
BACK TO TOP | BOOKMARK THIS PAGE 
 
Founding Organization
 
Supporting Organizations
 
 
 
 
 
 
 
© 2002-2008 Customer Experience Awards. All rights reserved.