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Supporting Organizations |
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The CRM Association U.S. |
The CRM Association exists to help vendors and their customers collaborate and grow in their ability to deliver positive customer experiences that provide a mutual business value return. We represent the CRM industry and all its constituents, not only as promoters of knowledge and information, but as an action-oriented association aimed at advocating the interests of customer relationship management and its institutions. Those constituents include practitioners, vendors, integrators, management consultants, boutique specialists, evangelists, analysts, pundits, bloggers, academicians, and authors. We will provide members with the tools they need to enrich and improve the customer experience ¨C be it the member's direct customers or the customers of the member's customers. For more information, please visit http://crmassociation.org/ |
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CustomerThink.com |
CustomerThink was founded in 2000 (as CRMGuru.com) by Bob Thompson, CEO of CustomerThink Corp. The site was renamed to CustomerThink.com in April 2007. CustomerThink's mission is to help business leaders develop and implement customer-centric business strategies. We do this by publishing high-quality articles, blogs and discussion; conducting research on key issues and trends; and by facilitating interactions with a global panel of experts. For more information, please visit www.customerthink.com |
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Contact Centre Association of Singapore (CCAS) |
Set up in 1998 as the Call Centre Council of Singapore, the Call Centre Association of Singapore (CCAS) is a not-for-profit organization with representation from industry people who have a genuine passion to see the industry grow and prosper. The primary focus of the CCAS is on the development of the skills and knowledge base of the contact centre industry and the maintenance of professional behavior by those who participate in it. As the representative organization for the contact centre industry, CCAS will continue to build a dynamic community of contact centre professionals and quality contact centres in Singapore. For more information, pls visit www.ccas.org.sg |
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Call Center Industry Association (CCIA) |
The Call Center Industry Association is a not for profit organization that is run by industry professionals on a voluntary basis. The main objectives of the organization is to promote and give recognition to the Call Center industry in Thailand; to actively promote continuous professional development of contact centre professionals; to provide professional standards and skills recognition, to provide research and benchmarking data and to provide a forum for knowledge sharing and networking across the industry. It is a forum for members with access to formal and informal education including Call Center skills recognition, and promotes communication between call center product and service vendors and end users. For more information, pls visit http://www.ccia.or.th/ |
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Hong Kong Call Centre Association (HKCCA) |
Call Centre Association (CCA) was formed by a group of call centre users in September 1999. The association has a mission to help local organizations in improving their customer service by deploying the best management practices and latest technologies. It aims to promote excellence in three main areas: Process Improvement, People Management and Technology. For more information, pls visit http://www.hkcca.com |
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AARM International |
AARM is a worldwide network of business associates and executives who are deeply involved in CRM, BPM, and related subject areas. Since mid nineties this North American network has flourished internationally and our network members and participants have experienced valuable knowledge-transfer, especially our P.CRM recognized certification program. For more information, pls visit http://www.aarm.org |
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